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Visiting during COVID-19

Last updated: September 3, 2020

As always, our residents’ and staff’s health and safety are our top priority. That is why we are taking a careful, phased approach to having visitors. Over time, we intend on increasing visiting capacity. Please see below for important information about your upcoming visit. Thank you in advance for your patience as we continue to put your loved one’s health first.

Overview of how visiting will work 

Visit overview: At the time, all visits are limited to the resident’s room. When you arrive a few minutes before your scheduled visit, we ask that you proceed to your loved one’s building and enter the lobby. Beyond the sliding doors, you will be stopped by one of our screeners who will ask you a series of screening questions and take your temperature.

Once you pass screening, you will be asked to sign an attestation form that states you have taken a COVID-19 test in the last two weeks and that the results are negative. You will be asked to sanitize your hands and put on a medical-grade face mask that is provided to you before proceeding to your loved one’s room. Please keep the mask on for the duration of your visit and always maintain physical distancing.

Visiting hours: We are scheduling two hour visits seven days a week from 9 a.m. – 10:00 p.m.

Number of visits and visitors: For now, we will only allow one two hour visit per day. For the residents’ safety and yours, we must limit visitors to two. You can, however, visit as many days as you would like per week.

Visiting cancelled if on COVID-19 outbreak: If there is a COVID-19 outbreak in your loved one’s building, all visits will be cancelled until the outbreak is declared over. Even if the outbreak is not on your loved one’s RHA, we must halt visits to anyone in the building. Visits will continue in the other building if it is not experiencing an outbreak.


Pets: For now, pets are not allowed to accompany you on your in-room visit. 


Bathroom access: You will be allowed to use the bathroom on our main floor on arrival or when you are leaving. 


Preparing for your visit

Testing before coming to Kensington: All in-room visitors must bring proof of a negative COVID-19 test that was taken in the 14 days prior to coming to Kensington. You will be asked for your results at the screening station beyond the sliding doors.

Click here to find your local assessment centre. Please know that it normally takes a few days to get your results. If you plan on visiting frequently, we recommend getting tested every two weeks. We cannot accept test results that fall outside of that window of time.


During your visit

Screening: You will be asked to sign an attestation form that states you have taken a COVID-19 test in the last two weeks and that the results are negative. You must also pass our screening on the day of your visit. You will be asked a series of questions and will have your temperature taken. If you do not pass screening, your visit will be cancelled.


Masks: You will be asked to put on a medical-grade face mask that is provided to you. Cloth masks are not permitted indoors. Please wear this mask for the duration of the visit – do not take it off when you get to your loved one’s room.


Physical distancing: Although you will be inside your loved one’s room, we ask that you respect physical distancing measures and remain at least two meters (or six feet) from your loved one for the duration of your visit. Unfortunately, you cannot touch your loved one.


After your visit

We ask that you leave your loved one’s room after your visit, and come back to the screening station in the lobby to sign-out.


Visit location: Minutes before your scheduled visit, a member of the Kensington team will assist your loved one to meet you in the front of the building. If your loved one is bedridden or has mobility issues, we will explore alternate locations for you to visit them. We are committed to an equitable visiting experience.


Visiting hours: We will be scheduling 30-minute visits Monday – Friday from 10 a.m. – 12:00 p.m. and 2:00 p.m. – 4:00 p.m.. There will be no weekend visits at this time.

Number of visits and visitors: We are now allowing two visitors per resident per week. We know that you likely have many family members who want to visit at once. For the residents’ safety and yours, we must limit visitors to two. You can, however, have different people visit each week.


Visiting cancelled if on COVID-19 outbreak: If there is a COVID-19 outbreak in your loved one’s building, all visits will be cancelled until the outbreak is declared over. Even if the outbreak is not on your loved one’s RHA, we must halt visits to anyone in the building. Visits will continue in the other building if it is not experiencing an outbreak.


Preparing for your visit

Testing before coming to Kensington: We encourage you to get tested before your visit. Click here to find your local assessment centre. Please know that it normally takes a few days to get your results. If you plan on visiting frequently, we recommend getting tested every two weeks. 


Check the weather: If there is bad weather ahead, please call us before you come to Kensington for your outdoor visit. We may have to cancel your visit.


No bathroom access: Please prepare to have no bathroom access for the duration of your visit. We are unable to let you into the building to use the facilities.


During your visit

Screening: You must pass our screening on the day of your visit. You will be asked a series of questions and will have your temperature taken. If you do not pass screening, your visit will be cancelled.


Masks: You must bring your own mask and wear it for the duration of your visit at Kensington. Cloth masks are acceptable. If you do not have a mask, you may purchase one from the pharmacy located at 340 College Street.


Physical distancing: You must remain at least two meters (or six feet) from your loved one for the duration of your visit. Unfortunately, you cannot touch your loved one.


After your visit

Resident assisted back to their Resident Home Area (RHA): We will assist your loved one back to their floor and ensure their comfort.


Disinfecting of high touch areas: When your visit is over, a member of our team will disinfect high touch surfaces in the visiting area.


How to book your visit

To make the visit booking process easier, we created online booking for indoor and outdoor visits for all non-essential visitors. Click here to make an appointment to visit your loved one.

If you do not have access to a computer, or if you would prefer to book by telephone, you may continue to do so. Call 416-963-9640 ext. 1001 for 25 Brunswick Ave., and 416-963-9640 ext. 1078 for 45 Brunswick Ave.

Virtual visits

The video call visits will still be scheduled at regular capacity. If you would like to book one, please contact us.

Essential Caregivers visits

On September 2, the Ministry Long-Term Care updated its visitor policy for homes in the province. Starting September 9, up to two caregivers per resident can visit Kensington Gardens at any time and without limits.

A caregiver is a type of essential visitor who is designated by the resident and/or their substitute decision-maker and is visiting to provide direct care to the resident (e.g., supporting feeding, mobility, personal hygiene, cognitive stimulation, communication, meaningful connection, relational continuity and assistance in decision-making). Caregivers must be at least 18 years of age.

If the home is on outbreak and the resident is not self-isolating or symptomatic, one caregiver at a time can continue to come to Kensington to provide care.

How to designate a caregiver
We ask that you complete this Essential Caregiver Request form and submit it to Kensington with your caregiver designation.

  • For North Building (45 Brunswick Ave.) please email your completed form to Anna Slawski, Director of Care – Administrative Services at aslawski@kensingtonhealth.org  
  • For South building (25 Brunswick Ave.), please e-mail your completed form to Nicoleta Paraschiv, Director of Care – Clinical Services, at nparaschiv@kensingtonhealth.org

Questions? Contact us

If you have any questions or concerns, please contact us. A member of our care team will get back to you as soon as possible.


Resources to stay safe

We encourage you to read the resources below in advance of your visit.