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Coronavirus (COVID-19) information

Updated - June 16, 2020 - 5:00 p.m.

Kensington Health is closely following the spread of COVID-19 in Ontario. As always, the safety of our patients, residents, clients and staff is our top priority. For province-wide updates, visit Ontario.ca/coronavirus.

This is a quickly-evolving situation – please visit this page regularly to ensure you have the most up-to-date information. We have made a number of operational changes in our long-term-care home, hospice and ambulatory clinics to keep our community healthy. Select one of the options below for more information.

Due to an abundance of caution, the Eye Bank of Canada (Ontario Division) will be operating with limited on-site staffing. We are supporting eye donation and emergency transplantation needs 24-7 province-wide.

If you have any questions or concerns, please contact us.

In mid-March, the Kensington Diagnostic Imaging Centre temporarily closed due to the COVID-19 pandemic.

We are pleased to reopen to be able to see patients on June 1, 2020. However, we are not back up to full capacity as we are maintaining social distancing in all spaces including our waiting rooms. We have made some changes to how we operate to keep you and our staff safe.

If you have been to our clinic before, things may look a little different when you return.

Click here to learn more about what you should know before coming to your appointment. For questions or concerns, please contact us at 416-962-3202.

As of June 16, there are no active COVID-19 outbreaks at Kensington Gardens.

Visiting the Gardens

On June 11, 2020 the Ontario Ministry of Long-Term Care announced that visiting restrictions in long-term care homes can be loosened as of June 18. This is an exciting new chapter in our journey, and we look forward to seeing you again. We are taking a careful, phased approach to having visitors. To learn more about the new visiting protocols, please click here.

Virtual connections and balcony visits

Another way you can stay connected with a resident is through a video call or a balcony visit. To schedule one, please contact us.

Update for Kensington Hospice visitors

Like many of you, we have been closely following the spread of COVID-19. At Kensington Hospice the safety of our residents and staff is our number one priority.

Visiting 

As per direction from the Ministry of Health, Kensington Hospice is only allowing essential visitors at this time. The Ministry identifies essential visitors as those who have a resident who is dying or very ill.
Out of abundance of caution to protect you, your loved one, and our staff, up to two visitors will be accommodated at the discretion of management. These visitors must continue to be actively screened including a temperature check prior to entering. Staff will complete the visitor logbook once the visitors have been screened.

 Virtual connections

We know that being separated from your loved one is difficult. Like you, we look forward to opening our doors to our community again soon. Until then, we are helping families stay connected virtually through video calls on Skype or FaceTime. To set up a video call with a resident, please contact us.

In mid-March, the Kensington Eye Institute temporarily closed due to the COVID-19 pandemic. 

We are pleased to reopen to be able to see patients on June 1, 2020. However, we are not back up to full capacity as we are maintaining social distancing in all spaces including our waiting rooms. We have made some changes to how we operate to keep you and our staff safe.

If you have been to our clinic before, things may look a little different when you return.

Click here to learn more about what you should know before coming to your appointment. For questions or concerns, please contact us at 416-928-2132.

In mid-March, the Kensington Screening Clinic temporarily closed to the majority of our patients due to the COVID-19 pandemic. We were seeing infusion patients only.

We are pleased to reopen to be able to see more patients on June 1, 2020. However, we are not back up to full capacity as we are maintaining social distancing in all spaces including our waiting rooms. We have made some changes to how we operate to keep you and our staff safe.

If you have been to our clinic before, things may look a little different when you return.

Click here to learn more about what you should know before coming to your appointment. If you have any questions, please call 416-928-9511.

In mid-March, the Kensington Vision and Research Centre temporarily closed to the majority of our patients due to the COVID-19 pandemic. We were only seeing urgent and emergency patients.

We are pleased to reopen to be able to see more patients on May 25, 2020. However, we are not back up to full capacity as we are maintaining social distancing in all spaces including our waiting rooms. We have made some changes to how we operate to keep you and our staff safe.

If you have been to our clinic before, things may look a little different when you return.

Click here to learn more about what you should know before coming to your appointment. For questions or concerns, please contact us at 416-928-1335.

Recreation Centres:

To keep Second Mile Club clients and staff healthy, all in-person programming hasbeen cancelled until further notice. We will be continuing to serve our clients by providing virtual support to ensure they are not feeling isolated or lonely. 

If you are a client, please call 416-597-0841 and press zero to be connected with a staff member that will be happy to support you.

We frequently send our clients updates, tips, exercise videos and more by e-mail. To sign up, please give us your information below. 

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Day Hospice and Caregiver Support Group

Until further notice, both the Day Hospice Program and the Caregiver Support Group have been cancelled.

If you have questions or concerns, please contact us.


Like many of you, we have been closely following the spread of COVID-19. For the safety of our volunteers and the residents, we are suspending volunteer services at Kensington Gardens, Second Mile Club and ambulatory services until further notice.  

Volunteer services at Kensington Hospice will remain as scheduled. For questions or concerns, please contact us.